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T: 01473 716 976

FAQ

Frequently Asked Questions

At Digital Dimensions, we fully understand that some of the services that we provide may cause some confusion. As such please our FAQs to find the answer to your question about TV and aerial installations. If you have any other questions, please get in touch.

Emergency Repairs Freesat/Sky Freeview
Can I Receive Freeview in More Than One Room Using One Aerial?

Yes, multiroom viewing is possible using only one aerial.

Do I Need a Freeview Box to Receive Freeview Channels?

No, not necessarily. As most modern TV’s now come with digital Freeview built in. Freeview is also available via the internet, i.e. Now TV.

Do I Need a Digital Aerial to Receive Freeview Channels?

A digital aerial is not required to receive Freeview channels. Depending on your area and signal being received at your property.

Do I Have to Pay a Subscription for Freesat?

No, a subscription is not required for Freesat, just a TV Licence.

Can I Watch Sky/Freesat in Another Room Without Paying For An Extra Subscription?

Yes, there are several ways this can work. Call our team to discuss options.

Do you Supply Sky/Freesat Boxes?

Yes, we supply both Sky and Freesat boxes.

Can I Use a Sky Dish To Receive Freesat?

Yes a Sky dish will receive a Freesat signal as well as Sky, as the same satellite is used.

Is there an emergency callout fee?

An emergency callout fee applies only after 6pm.

Are there any upfront charges?

There are no upfront charges required unless otherwise stated on a site visit.

I am 10 miles out of your area, can you still get to me?

Yes, we cover a 50 mile radius of Ipswich.

How many channels do I get with Freeview?

You should receive a minimum of 100+ channels with a perfect aerial signal. More television channels are frequently being added to the Freeview service.

How quickly can you come out to me?

We aim to visit our customers on the same day of their enquiry.

Do you supply aerials?

Yes, we supply aerials as well as installing customer’s own equipment.

Do I need more than 1 dish for Sky Multiroom?

No, you don’t need more than 1 dish for multiroom as a single dish can supply up to 4 boxes.

Contact us

If you would like to contact us you can do so by filling out our contact form or by one of the following methods:

01473 716976

Head office: 24 Chestnut Close Ipswich Suffolk IP5 1ED